Getting Started

After installing ABC User Feedback for the first time, initial setup is required to use the system. This document provides step-by-step guidance from tenant creation to collecting the first feedback.

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Initial Setup Overview

To start ABC User Feedback, proceed with the following setup steps in order:

1. Create tenant and administrator account
2. First login and profile setup
3. Create project
4. Create channel and configure fields
5. Generate API key
6. Test first feedback collection

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Accessing the System

If you need to install ABC User Feedback, first proceed with Installation using Docker Hub images.

After completing the installation, access ABC User Feedback through a web browser:

http://localhost:3000

If you changed the port or domain, enter the address according to your settings.

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Creating Tenant and Administrator Account

When you first access the system, the Tenant Creation and Administrator Account Registration screen will be displayed.

Step 1: Enter Tenant Information

Set the tenant name.

After entering the tenant name, click the Next button.

This tenant name will be displayed in the login UI.

Step 2: Create Administrator Account

Create the first administrator account for the system.

1. Enter the administrator account email and click the Request Code button.
2. Check the authentication code in your email inbox and enter it
3. Click the Verify button
4. After verification is complete, set a password.

Password Requirements

• At least 8 characters
• Include letters (A–Z, a–z)
• Include special characters (e.g., @, #, !)
• No consecutive characters (e.g., aa, 11)

Examples: ✅ MyCompany2024!, ❌ 12345678, password

After tenant and administrator account creation is complete, a confirmation screen will be displayed.

Next step: Click the Confirm button to proceed to the login screen.

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Logging In

Log in for the first time with the created administrator account.

1. Email: Enter the administrator email registered earlier
2. Password: Enter the set password
3. Click the Sign In button

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Creating First Project

After logging in, the project creation wizard will automatically start.

Understanding System Structure

ABC User Feedback has the following hierarchical structure:

Tenant (Organization)
 └── Project (Product/Service Unit)
     └── Channel (Feedback Collection Path)

Step 1: Project Basic Information

Item	Description	Example
Name	Project name	Mobile App, Web Service
Description	Project description (optional)	Customer feedback collection and analysis
Time Zone	Time reference (affects dashboard and statistics)	Asia/Seoul

After completion: After entering the information, click the Next button.

Step 2: Invite Team Members (Optional)

In this step, you can invite team members to the project. You can skip this now and add them later anytime.

Step 3: Generate API Key (Optional)

You can pre-generate an API key for integration with external systems.

Project Creation Complete

After entering all information, project creation will be complete.

Select next step:

• Create Channel: Immediately create a channel to start collecting feedback
• Skip for Now: Create channel later

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Creating First Channel

After project creation, you need to create a channel to actually collect feedback.

Understanding Channel Concept

A channel represents a feedback collection path:

• Website inquiry form
• In-app feedback in mobile app
• Customer service VoC
• Survey responses

Step 1: Channel Basic Information

Item	Description	Example
Name	Channel name	Web Feedback, App Review
Description	Channel description (optional)	Website user opinions
Maximum Feedback Search Period	Searchable period for feedback (30/90/180/365 days, all)	90 days

After completion: After entering the information, click the Next button.

Step 2: Field Configuration

Define the data structure to collect in the channel.

Default Fields

Fields automatically created by the system:

Field Name	Format	Property	Description
id	number	Read Only	Unique feedback ID
createdAt	date	Read Only	Creation time
updatedAt	date	Read Only	Modification time
issues	multiSelect	Editable	List of linked issues

Adding Custom Fields

Add custom fields for actual feedback collection:

1. Click the Add Field button
2. Enter field information:

Item	Description	Example
Key	Unique identifier (uppercase/lowercase letters, numbers, _)	message, rating
Display Name	Name displayed in UI	Feedback Content
Format	Data format	text,keyword,number,date,select,multiSelect,images,aiField
Property	Editable (modifiable in UI) / Read Only (not modifiable)	Editable
Status	Active / Inactive	Active

Recommended Default Field Configuration

For the first channel, it is recommended to add the following fields:

Key	Display Name	Format	Description
message	Feedback Content	text	User feedback
userEmail	User Email	keyword	Contact (optional)
rating	Satisfaction	number	1-5 point rating

Field Preview

After completing field configuration, you can preview the feedback input screen with the Preview button.

After completion: Complete channel creation with the Complete button.

Channel Creation Complete

Next step: Click the Start button to begin collecting feedback.

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Testing First Feedback Collection

After channel creation is complete, you can actually collect feedback.

Registering Feedback via API

Let's register the first feedback using the created API key.

API Request Example

curl -X POST http://localhost:4000/api/projects/1/channels/1/feedbacks \
  -H "Content-Type: application/json" \
  -H "X-API-KEY: YOUR_API_KEY" \
  -d '{
    "message": "The app runs slowly",
    "userEmail": "user@example.com",
    "rating": 3
  }'

Replace YOUR_API_KEY with the actual API key created earlier.

Checking Success Response

If the API request succeeds, you will receive the following response:

{
  "id": 1
}

Checking Feedback

Let's check the registered feedback in the web interface.

1. Click the Feedback tab in the top menu
2. Check the registered feedback in the feedback list
3. Click the feedback to view detailed information

Creating First Issue

Let's create an issue based on the feedback.

1. In the feedback detail screen, click the + button in the Issue section
2. Enter the issue name and press Enter or click the Create button
3. Check the created issue

Next Steps Guide

Basic setup and first feedback collection are complete!

Related Documents

• API Integration - Detailed API usage guide