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Issue

Issues are a core feature for systematically managing problems or improvements found in feedback. This document covers all issue management features, from issue creation to category management and various view modes.

issue

Issue Overview​

Role of Issues​

Issues are used for the following purposes:

  • Problem tracking: Systematically manage bugs, errors, performance issues, etc.
  • Feature request management: Structure user requests and reflect them in development plans
  • Identifying improvements: Identify improvement points through feedback analysis

Issue Status​

Each issue has the following status:

StatusDescriptionWhen Used
NewNewly registeredInitial issue creation
On ReviewUnder reviewWhen assignee starts review
In ProgressIn progressDuring actual work
ResolvedResolvedProblem solved and completed
On HoldTemporarily on holdWaiting for additional info or deferred

Creating/Editing/Deleting Issues​

Issue Creation Methods​

Issues can be created in two ways.

The most common method, creating an issue based on specific feedback.

  1. Click feedback in the Feedback tab to open detail view
  2. Click the + button in the Issue section of the right detail panel
  3. Enter the issue name and press Enter or click the Create option

2. Create Directly from Issue List​

  1. Click the Issue tab in the top menu
  2. Click the + Create Issue button at the top left
  3. Enter information in the issue creation dialog:
ItemDescriptionRequiredExample
TitleIssue titleRequiredLogin button malfunction
DescriptionDetailed descriptionOptionalOccurs in specific browser
CategoryIssue classificationOptionalBug
StatusInitial status (default: New)OptionalNew

Editing Issues​

You can modify information of created issues.

Editing Method​

  1. Click the issue you want to edit in the issue list
  2. Click the Edit button in the Issue Details panel that opens on the right
  3. In edit mode, you can modify the following items:

Editable Items​

ItemEditableDescription
Title✅ YesIssue title
Description✅ YesDetailed description
Category✅ YesIssue classification (select from dropdown)
Status✅ YesCurrent progress status
Ticket✅ YesExternal issue tracker ticket number
ID❌ NoSystem auto-generated
Created❌ NoCreation date/time

Save and Cancel​

  • Save button: Saves changes and exits edit mode
  • Cancel button: Cancels changes and reverts to original state

External Issue Tracker Integration​

When integration with external issue trackers (Jira, etc.) is configured, you can link external tickets to issues.

Ticket Linking Method​

  1. Enter the external ticket number in the Ticket field in the issue detail panel
  2. The entered number is automatically converted to an external system link

Note: External issue tracker integration requires prior configuration in Settings > Issue Tracker Management.

Deleting Issues​

You can delete issues that are no longer needed.

Deletion Method​

  1. Click the Delete button in the issue detail panel

  2. Approve deletion in the confirmation dialog

Deletion Notes​

  • Cannot be recovered: Deleted issues cannot be restored
  • Feedback links removed: Issue links in connected feedback are removed
  • Statistics impact: Data is excluded from dashboard issue statistics

Kanban View​

Kanban view is a viewing method that allows visual management by separating issues into columns by status.

issue-kanban

Accessing Kanban View​

  1. Click the Issue tab in the top menu
  2. Select Kanban view at the top right

Kanban Board Structure​

Columns are organized by each status, and issues are displayed as cards.

Kanban Column Structure​

ColumnDisplay InformationCard Count Display
NewNewly registered issuesNumber at top
On ReviewIssues under reviewNumber at top
In ProgressIssues in progressNumber at top
ResolvedResolved issuesNumber at top
On HoldIssues on holdNumber at top

Issue Card Information​

Each issue card displays the following information:

  • Issue title: Click to go to detail view
  • Feedback count: Number of linked feedback (with 📝 icon)
  • Category: Displayed at bottom if set
  • External ticket: Ticket number displayed if linked

Drag and Drop Status Change​

A core feature of kanban view, you can change status by dragging issue cards to different columns.

Usage Method​

  1. Click and drag an issue card with the mouse
  2. Move it over the desired status column
  3. Release the mouse to automatically change status

Kanban View Filtering​

You can display only issues matching specific conditions using the filter function at the top.

Available Filters​

  1. Date filter: Display only issues created in a specific period
  2. Filter button: Set advanced filter conditions

Filter Condition Examples​

Filter TypeCondition ExampleUse Case
CategoryCategory = "Bug"Check only bug issues
TitleTitle contains "Login"Find login-related issues
CreatedCreated >= 2024-03-01Issues created after specific date
StatusStatus != "Resolved"Display only unresolved issues

Kanban View Sorting​

You can change the sort order of issue cards within each column.

Sort Options​

  • Created Date ↓: Newest first
  • Created Date ↑: Oldest first
  • Feedback Count ↓: Most linked feedback first

List View​

List view is a viewing method that displays issues grouped by category in table format.

Accessing List View​

  1. Click the Issue tab in the top menu
  2. Select List view at the top right

List View Structure​

Issues grouped by category are displayed hierarchically.

Category Groups​

Each category is displayed as a collapsible/expandable group:

  • Group header: Category name and number of included issues
  • Collapse/Expand arrow: Toggle group content display/hide
  • "No Category": Issues without assigned category

List View Filtering​

Provides the same filter function as kanban view.

Filter Application Method​

  1. Click the Date or Filter button at the top
  2. Set desired conditions
  3. Filtered results are displayed grouped by category

Empty Category Handling​

Categories with no issues in the filtering results are automatically hidden.

List View Sorting​

You can sort by clicking each column header.

Sort Behavior​

  • First click: Ascending sort ↑
  • Second click: Descending sort ↓

Each Sort Content​

Sort CriteriaUse Case
Created ↓Check latest issues first
Feedback Count ↓Prioritize high-impact issues
StatusCheck grouped by status

Issue Categories​

Issue categories are a feature that allows systematic management by classifying issues.

Purpose of Categories​

  • Issue classification: Distinguish bugs, feature requests, improvements, etc.
  • Analysis ease: Analyze issue occurrence patterns by category

Default Category Examples​

Commonly used category classifications:

CategoryDescriptionPriorityExample Team
BugFunction malfunction, errorsHighDevelopment Team
Feature RequestNew feature addition requestsMediumPlanning Team
ImprovementExisting feature enhancementMediumUX Team
PerformanceSpeed, stability issuesHighInfrastructure Team
UI/UXUser interface problemsLowDesign Team
DocumentationHelp, guide relatedLowTechnical Documentation Team

Category Management​

Adding Categories​

You can add new categories in the issue detail panel:

  1. Click the Add button in the Category field of the issue detail panel
  2. Enter the new category name
  3. Press Enter or click the confirm button

Assigning Categories​

You can assign or change categories for existing issues:

  1. Click the Edit button in the issue detail panel
  2. Select the desired category from the Category dropdown
  3. Save changes with the Save button

Category-Based Issue Management​

Checking by Category in List View​

In list view, you can see issues grouped by category at a glance:

  • Issue count by category: Number of included issues displayed in each group header
  • Group collapse/expand: Selectively check only needed categories
  • "No Category" group: Separate management of unclassified issues

Category-Based Filtering​

When you want to check only issues of a specific category:

  1. Click the Filter button
  2. Add a Category condition
  3. Select the desired category