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Issue Tracker Settings

With issue tracker settings, you can integrate ABC User Feedback issues with external issue management systems (Jira, etc.). You can link external ticket links to internal issues to naturally integrate with development workflows.

Issue Tracker Overview​

Purpose of Integration​

Issue tracker integration is used for the following purposes:

  • Workflow integration: Connect customer feedback with development work
  • Issue tracking: One-to-one mapping between internal issues and external tickets
  • Progress sharing: Synchronize information between development and customer support teams
  • Efficiency improvement: Prevent duplicate work and maintain context

Integration Method​

  • Manual link connection: Manually enter external ticket numbers in ABC issues
  • Automatic URL generation: Automatically generate links with configured Base URL and Project Key
  • Click navigation: Click generated links to immediately navigate to external systems

Note: Real-time bidirectional synchronization is not supported. If synchronization such as status changes is needed, use Webhook.

Accessing Settings Screen​

Access Method​

  1. Click Settings in the top menu
  2. Select Issue Tracker Management from the left menu

Settings Screen Structure​

The issue tracker management screen is structured as follows:

  • Issue Tracking System: Dropdown to select system to integrate
  • Connection Settings: Area to enter connection information
  • Link Preview: Preview of links to be generated
  • Test Connection: Connection test button

Jira Integration Settings​

System Selection​

1. Issue Tracking System Setting​

Select Jira from the dropdown.

Entering Connection Information​

2. Base URL Setting​

Enter the base address of the Jira system.

Input ExampleDescription
https://yourcompany.atlassian.netJira Cloud instance
https://jira.company.comSelf-hosted Jira Server
https://jira.internal:8080Internal network Jira

Notes:

  • Must include https:// or http:// protocol
  • Remove trailing slash (/)
  • Include port number if present

3. Project Key Setting​

Enter the unique key of the Jira project.

Input ExampleDescription
PROJCommon project key
DEVDevelopment team project
CSCustomer support team project
BUGBug management dedicated

How to Check Project Key:

  1. Access the project in Jira
  2. The part before - in the issue number is the Project Key
  3. Example: In PROJ-123, PROJ is the Project Key

You can preview the links that will be generated based on the configured information.

Preview Structure​

Base URL + /browse/ + Project Key + - + Issue Number

Example:

  • Base URL: https://yourcompany.atlassian.net
  • Project Key: PROJ
  • Issue Number: 123 (entered by user)
  • Generated Link: https://yourcompany.atlassian.net/browse/PROJ-123

Use the preview to check the following:

  • Whether the URL format is correct
  • Whether actual Jira issues are accessible
  • Whether team members have access permissions

Linking Tickets to Issues​

Entering Ticket Number​

After issue tracker settings are complete, you can link external tickets to individual issues.

Linking Method​

  1. Click the desired issue in the Issue tab
  2. The Issue Details panel opens on the right
  3. Enter the external ticket number in the Ticket field

Input Format​

Input MethodDescriptionGenerated Link
123Enter only numberhttps://jira.company.com/browse/PROJ-123

The system automatically adds the Project Key, so you only need to enter the number.

After entering the ticket number, click the Save button to automatically generate the link.

  • Click navigation: Clicking the link opens the external Jira issue in a new tab
  • External link display: External link icon displayed next to the link
  • Editable: Can change ticket number in Edit mode

Unlinking​

To remove external ticket connection:

  1. Click the Edit button in the issue detail panel
  2. Delete the content in the Ticket field
  3. Save changes with the Save button